Frequently Asked Questions

• How can I modify items in my order (e.g., model, quantity)?

      If your order has not entered the processing stage (within 12-24 hours of  placement),        contact customer service to request changes to product information  (model,                      quantity,etc.). If processing has started, you will need to cancel the original order and          place a new one.

• My order shows "cancelled" but I haven’t received a refund. What should I do?

      Refunds for cancelled orders will be initiated within 1-3 business days. The arrival time        depends on your payment method (3-5 days for credit cards, 1-3 days for e-wallets). If        no  refund is received after 7 days, contact customer service with your order number            for assistance.

• What can I do if my order is going to the wrong address?

       If not shipped: We’ll update the address.

       If shipped: We’ll coordinate a redirect (possible fee) or reship once returned (you may         cover reshipping costs).

• What should I do if my order is missing?

       If tracing shows delivery but you haven’t received it, check neighbors/safe spots first.           If still missing, contact us within 14 days, with order/tracking info. We’ll  investigate           and arrange a replacement or refund if confirmed lost.

• What do I do if I've received the wrong item?

      Contact us with your order number, photos of the incorrect item, and details of the              mix-up. We’ll send a prepaid return label and ship the correct item for free.                          Replacement processed once we receive the return.

• There's an item missing from my order, what should I do?

      Check packaging and your order confirmation first (to confirm it was included). If still          missing, contact us with your order number, photos of contents, and the missing item        name. We’ll send a free replacement or issue a refund after verification.

• Can I change the address or cancel the order after placing the order?

      You can request to change the delivery address or cancel your order if it hasn’t entered        the processing stage (usually within 12-24 hours of placing  the order).Please contact          our customer service via email/live chat as soon as possible with your order number,            and we’ll do our best to assist.

• Where will the goods be shipped from?

      Our products are typically shipped from Citra Towers Kemayoran North Tower Lantai            15 Unit D, Jalan Benyamin Suaeb Kav A6, Desa/Kelurahan Kebon Kosong, Kec.                      Kemayoran, Kota Adm. Jakarta Pusat, Provinsi DKI Jakarta,Please refer to the shipping          information on the order details page for specifics.
      If you need to confirm the exact shipping location for a particular item, feel free to              contact our customer service before placing your order.

• How long will it take to arrive?

       Processing: Dispatched within 2-3 business days.

       Delivery (including customs):5-10 working days.

• Can I specify the delivery time?

       Currently, we do not support specifying a specific delivery time. Delivery will be                   arranged based on your location and shipping method (see "Delivery Time" for                   details). For special requests, contact our customer service after ordering to check the         estimated delivery window.

• Will there be compensation if the goods are not delivered on time?

      If delivery is delayed beyond the promised timeframe due to logistics issues(excluding        force majeure such as bad weather or customs policy changes), contact  customer                service for verification. We will offer compensation such a【compensation methods,            e.g., shipping fee reduction, coupon, partial refund】based on the situation.

      Delays caused by incorrect recipient info, refusal to accept, or remote locations are              not  eligible for compensation.

• What payment methods are supported?

       Credit/Debit cards: Visa, Mastercard, UnionPay, American Express

       Global e-wallets: PayPal, Apple Pay, Google Pay

• Can I return the goods if I am not satisfied?

       Returns are allowed if:

       Quality issues, wrong/missing items: Apply within 30 days of receipt with proof;

       7-day return without reason (unopened, resalable) in some regions.

       Process: Submit request→CS review→return as instructed (buyer usually covers                     shipping; subsidy for quality issues)→refund/exchange within 7-15 workdays after               inspection.

       Not eligible:Damage from personal use, expired timeframe (except quality issues),               etc.

• What is the guarantee period?

      Generally, a 12 months global warranty applies, starting from the receipt date.

• Can products be repaired after the  guarantee period?

      Yes. Repairs after the warranty require payment for parts and labor, with costs                      depending on the issue. Contact customer service to describe the problem, and we              will  provide a repair quote. Repairs will proceed once confirmed.

• Will battery life be affected when flying in winter/low temperature environment?
  

      Yes, low temperatures reduce battery activity, potentially shortening runtime  (usually           by 20%-40%).

      Recommendations: Preheat batteries to 15-25℃ before flight (e.g., using a thermal              bag); avoid prolonged hovering during flight and return promptly; store batteries in  a        warm place after landing.

• What should I do if the quadcopter has no response?

      Reason: Quadcopter battery power not enough; Transmitter battery power not                    enough;The band of the transmitter does not correspond to the decoding of the                  quadcopter.

      Solution:Charge the quadcopter;Charge or replace them if required;Adjust the band            on the transmitter and keep it the same as the quadcopter.

• What should I do if the quadcopter is slow to respond or difficult to manoeuver?

      Reason:Insuffcient power with the transmitter;Transmitter of the same frequency is              used nearby.

      Solution:Replace the battery;Use the helicopter out of the range of other RC                        quadcopter.

•  What should I do if the  aircraft indicator flashes without any response?

       Reason: The aircraft has insufficient power.

       Solution:Charge the battery.

•  What should I do if the  blades of the aircraft rotate but cannot fly?

       Reason: Low battery ;Blade deformation;Installation error of AB propeller .

       Solution: Charge the battery;Replace the blade;The fan blades are printed with  letters         A and B. For fan blade A or B, replace the one that is broken.

•  What should I do if the  aircraft vibrates badly?

       Reason:Blade deformation.

       Solution:  Replace the blade.

•  What should I do if the fine tuning has been done but the aircraft still can't be made stable?

       Reason:Blade deformation; Defective motor.

       Solution:Replace the blade; Replace the motor.

• What should I do if, after the impact, the aircraft is restarted but flies uncontrollably?

       Reason:The three-axis acceleration sensor loses its balance due to impact.

       Solution:After leaving the aircraft for 5-10 seconds, or by the horizontal calibration,             it will be ok. For the steps, please refer to the manual, 8.3 horizontal calibration                   operation.